FAQ

Please fill out a booking inquiry form by clicking on the "Click to book" tab and submit an inquiry form. We do need all the info on the form to be able to review logistics in relation to other existing bookings on a given date. You will hear back from the San Diego Soft Play team, usually within 24hrs Monday-Thursday. Inquiries submitted Friday-Sunday may not receive a response until Monday as we are usually busy with weekend events. Be sure to keep an eye out in your junk/spam folder because sometimes our response makes its way there.

After you submit an inquiry form, we will send you an estimate to review if we have availability. To secure the date and package on the estimate, we require a 50% non-refundable retainer and a signed contract to secure the date. The remaining balance must be paid no later than two weeks before the event. Bookings made 14 days or less from the event date must be paid in full to secure the date & package. Kindly note that unless we receive the retainer, no booking has been made. Dates and packages are first come, first served, and we often have multiple estimates out at the same time for the same date/package. Estimates are for reference, only, and do not guarantee service.

Our main rules are: No face paint, no shoes, no food or drinks, no sharp objects, no water/pool play near the soft play. Additional rules will be listed on your contract.

Our Soft Play packages are designed for ages 5 and under, with the except of the Fairytale and Seascape packages that are for ages 3 and under. Children over the age of 3 should not enter the Fairytale of Seascape play areas as the equipment is not designed to sustain their weight. Adults may enter the play areas (without shoes) but may not sit/play on the equipment (excluding floor mats and extra-large ball pits). They should only be in there to support and supervise the little ones. Our large bounce houses are for ages 2-10, and our toddler bounce houses are for ages 2-6. Most inflatable safety experts agree that children under the age of 2 should not be on inflatables; they are not made for this age.

Yes, each child absolutely needs to be monitored while using our soft play and bounce house equipment. While our equipment is soft, safe, and sanitized, adults’ eyes should stay on the little ones at all times. For large events, and for rentals of our White Combo Slide + Ball Pit Bounce House, an attendant is required to make sure the rules are being followed and that the equipment is being used in a safe and fun way, but any worker on site is NOT responsible for the supervision of children.

Our packages include up to 4 hours of play in the rental cost (this does not include set-up or breakdown time). The cost per extra hour of equipment rental is $100 if requested at least 7 business days prior to the date of your event. If additional time is requested on the DAY OF the event, the fee is $175 per extra hour.

Depending on the size of your package, it will take anywhere between 1 to 2 hours for set-up and breakdown (separately). This time is not included as part of your rental time. We will happily work with you to coordinate both our set-up and breakdown arrival times, so we do not cause any disruptions on your special day!

There is a delivery fee for every rental, and it will vary on location/distance from our location in 91913. If there will be any restrictions that may delay set up (like stairs, elevators, lack of parking within 20 yards, etc.) please let us know prior to the event so that we may plan accordingly.

All the time! We set-up outdoors on grass, turf, and cement. As long as the weather permits, we will set up outside for any event. We do ask that you keep the equipment in a shaded area where the equipment won’t get too hot for your little ones. We will not set up over uneven surfaces to ensure the safety of the children playing. Please let us know if we will be setting up on grass because some of our sets require a double layer of mats so as not to break apart. We do not set up on or near dirt, sand, mulch, rocks, or water.

Yes, we do! Clients are responsible, however, for securing the required permit for the use of soft play and/or bounce house in a public park. Below are links to various city websites for you to find more information on their respective General Park Use Permits and Applications. We are approved vendors at permitted parks in all of the cities listed below (please check the respective website for which parks permit soft play and/or bounce houses). Note that we do require a copy of your permit that shows approval of a bounce house and/or soft play prior to your event date. Most parks do not have electrical outlets and require a generator to power a bounce house, available to rent for the duration of your event for $75. City of Coronado Parks City of Chula Vista Parks City of La Mesa City of San Diego Parks San Diego County Parks City of Santee Parks Santee Lakes Port of San Diego Booking at an event in a different area/city not listed above? We are licensed and insured and can provide a copy of our insurance to submit to your location for approval. Just ask!

To ensure the safety of the little ones, and protect the integrity of our equipment, we will not set up outdoors if there is rain in the forecast. We ask that you plan an indoor area as a backup should rain be forecast for the day of your event. Retainers are nonrefundable for weather related cancellations, but they are fully transferable as credit for a future date. This credit is valid for a full year from your event date, and we will work with you to rebook upon availability in our schedule. Please note: Once San Diego Soft Play has begun setting up equipment and your event time has started, a refund or credit WILL NOT be issued should it start to rain.

We hope that you don't need to cancel, but we understand that life happens! Cancellations are non-refundable but are fully transferable and may be rescheduled for another available date within 12 months of the original booking. This includes cancellations due to inclement weather. The equipment becomes slippery and unsafe when wet. We will not set up outdoors if rain is forecasted at any time on the event date for the safety of the children and the integrity of our equipment. Clients should have an alternate plan in place to move the equipment indoors if the event is scheduled outdoors (garages are a great alternative!). If there is no alternate plan in place, they may reschedule for another available future date within 12 months. It is the client's responsibility to reach out to reschedule within the 12 months.

We accept all major credit cards via Square. A 50% non-refundable retainer is required to secure the date and package, with the balance due in full two weeks prior to your event. We do not accept payment in cash.

Our packages include up to 4hrs of play. While you are most welcome to place a booking for an event of shorter duration than 4hrs, we do not prorate for lesser time. Additional hours above 4hrs are at a rate of $100/hr.

We understand that toddlers' immune systems are still developing and that you rightfully expect clean, sanitized products. Due to the nature of our business, we have always been committed to providing spotlessly clean, safe and fun rentals, and families have come to love and trust our service. Each soft play item and bounce house is inspected and deep cleaned after every pickup, and then inspected and sanitized again before the next booking. We do not book the same items more than once on the same day to allow for proper cleaning and sanitation between rentals. Our ball pit balls are cleaned and sanitized in a commercial-grade ball pit cleaning machine.